Moving to Peterborough | City of Peterborough

Newcomers to Peterborough

We are happy to welcome newcomers to our City.

The New Canadians Centre provides support to immigrants, refugees and other newcomers in the Peterborough and Northumberland regions. More resources for newcomers are available at Welcome Peterborough.

Community Service Directory

Find Community, Government and Social Services in the City and County of Peterborough. Connect with local organizations that provide employment and financial supports, services for older adults, mental health and addictions support and more.

Community Directory

Ontario 211

211 is a free, confidential telephone help line and website that connects people to social, health-related, community-based and government services in the Peterborough region and across the province.

211 helps people find services quickly and easily, and is available 24 hours a day, 7 days a week, in over 150 languages.

What happens when you call 211?

When a person dials 2-1-1, they are connected with a 211 Navigator who is trained to listen and understand the full picture of the caller's unique situation and find supports and programs available to help. The 211 service website features a live chat or residents can email 211info@communityconnection.ca.

211 Ontario is supported by the City of Peterborough, the County of Peterborough and the United Way of Peterborough and District.

When you don’t know where to turn, turn to 211.

Aerial view of central Peterborough in winter at sunrise, facing east

Visit 211 Ontario

Needs identified in 2023

Peterborough City and County residents called 211 for the following reasons:

28% for Basic Needs
18% for Community Services
12% for Health Care
11% for Mental Health and Substance Use
11% for Individual and Family Life
8% for Employment
7.5% for Criminal Justice and Legal Services
3% for Consumer Services
1% for Environment and Public Health
0.5% for Education

211 call data

Total calls by year, Peterborough City and County

2015: 888
2016: 1,277
2017: 1,119
2018: 1,109
2019: 1,320
2020: 2,034
2021: 1,835
2022: 1,672
2023: 1,520