The City of Peterborough and its partner organizations reserve the right to cancel or delay facility rentals at any municipally permitted facility due to current or a prolonged period of inclement weather. Events cancelled by the City due to inclement weather will be removed from the renter’s contract. A credit will be applied to the renter’s account for the cancelled event, which will be applied to the following month’s invoice.
Facility restrictions will remain in effect until the inclement weather conditions cease and when staff are confident that access to the sport facility can commence without causing significant damage.
If the renter is found to be accessing the facility after staff have informed the renter of the cancellation, the City of Peterborough reserves the right to cancel the rental agreement for the duration of that rental agreement and prevent access by that user group for future agreements.
Outdoor Conditions: Cancellations/delays to outdoor sport facilities are assessed by any of the following criteria:
- Amount of precipitation that has occurred and the amount expected to fall in the future
- Noticeably slippery surface on courts, or the potential for this to occur
- Visual ponding, sponging of water on turf surface
- Draining characteristics of the field or court
- Existing conditions and maintenance requirements
- The time of year and cumulative amount of stress on the field
- What kind of damage could occur to the field if the field were to remain open
Cancellation Communication Plan: Staff will attempt to provide as much notice as possible to the contract holder regarding cancellations, but last-minute cancellations may be required. Staff will communicate to the contract holder and up to one additional contact if one has been provided. Contact will be made by both email and phone.
Renter Responsibilities: The contract holder is responsible for ensuring the contact information on the contract is current. All communication issued from the City of Peterborough will be considered received, and is to be forwarded to all officials, coaches, and media as required. The City of Peterborough will not accept failure to communicate as an excuse for non-compliance by coaches and officials, nor will it be held responsible for any inconveniences created by communicated cancellations.
If City staff have not already advised user groups that facilities have been closed due to inclement weather, user groups are permitted to cancel their rental with no penalty provided.
Ice & Floor Rentals – the Contract Holder must provide advanced written notice by email of the pending cancellation to facilitybooking@peterborough.ca.
Outdoor Sport Rentals – the Contract Holder must provide written notice by email to facilitybooking@peterborough.ca within 24 hours of the cancellation, noting inclement weather for the reason for cancellation. If City staff dispute the cancellation, the booking will remain on the contract and payment will be required in full.